National DC Network - 21-Site WMS Production Support

Grocery & Pharmacy | Supply Chain Integration

Grocery & Pharmacy Supply Chain Integration

The Challenge

A major national retailer required 7x24 production support across a 21-distribution-center network running WMOS, with critical uptime requirements during peak grocery and pharmacy fulfillment periods.

Our Approach

BIS deployed a dedicated support team embedded within the client's IT operations, providing round-the-clock interface monitoring, incident management, and proactive system health checks across all 21 sites.

The Impact

Achieved consistent uptime across the national DC network, reduced mean time to resolution for critical incidents, and enabled the client to focus internal resources on strategic transformation initiatives.

Technologies Used

WMOS/SCALE SAP ESB/SOA
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