Case Studies
Real results from real engagements across North America.
National DC Network - 21-Site WMS Production Support
A major national retailer required 7x24 production support across a 21-distribution-center network running WMOS, with critical uptime requirements during peak grocery and pharmacy fulfillment periods.
BIS deployed a dedicated support team embedded within the client's IT operations, providing round-the-clock interface monitoring, incident management, and proactive system health checks across all 21 sites.
Achieved consistent uptime across the national DC network, reduced mean time to resolution for critical incidents, and enabled the client to focus internal resources on strategic transformation initiatives.
Greenfield GM & Apparel Facility - MARC WMS Implementation
A leading retailer needed to stand up a brand-new general merchandise and apparel distribution center with MARC WMS, requiring a full greenfield implementation on an aggressive timeline.
BIS managed the end-to-end project delivery including requirements gathering, WMS configuration, integration development, testing, and go-live support with parallel workstreams to meet the compressed schedule.
Delivered the greenfield facility on time and on budget, enabling the client to consolidate GM and apparel operations into a purpose-built distribution center with modern WMS capabilities.
Canada-Wide Manhattan WM - Apparel & GM Rollout
A national retailer required a Canada-wide rollout of Manhattan WM across multiple apparel and general merchandise distribution centers, each with unique operational requirements.
BIS executed a phased multi-site deployment using standardized templates with site-specific configurations, coordinating across IT, operations, and vendor teams to minimize disruption.
Successfully rolled out Manhattan WM across all target facilities, standardizing operations while accommodating regional variations in product flow and fulfillment processes.
Enterprise Service Bus - Full Systems Integration
A logistics provider needed to integrate multiple enterprise systems (WMS, TMS, ERP, and order management) through a centralized integration platform to eliminate point-to-point interfaces.
BIS designed and implemented an Enterprise Service Bus (ESB) architecture with SOA principles, creating standardized integration patterns for all system-to-system communication.
Reduced integration complexity, improved system reliability, and created a scalable platform that enabled the client to onboard new systems and partners without custom development.
First-in-Industry Robotics Warehouse - RCS/WMS Integration
A retailer embarked on a first-in-the-industry robotics-focused warehouse implementation requiring real-time bidirectional integration between the WMS and Robotic Control System (RCS).
BIS developed custom real-time socket integration between WMS and RCS, designed PLC network architecture, and conducted extensive performance testing to validate peak-season throughput.
Delivered a fully operational robotics-enabled warehouse, a first in the industry, with real-time WMS-RCS coordination that achieved target throughput rates during peak volume periods.
Omni-Channel eCommerce - Manhattan SCALE Implementation
A retailer needed to implement Manhattan SCALE WMS to support omni-channel operations spanning retail stores and eCommerce fulfillment from a single distribution center.
BIS led the Manhattan SCALE implementation including Shopify and MS365 ERP integrations, MHE integration for Pick-to-Light and ship sortation, and comprehensive peak season performance testing.
Enabled seamless omni-channel fulfillment with unified inventory visibility, automated order routing, and validated peak-season capacity through rigorous load testing.
Supply Chain Visibility Platform - Real-Time BI Portal
A cold chain logistics provider lacked real-time visibility across its supply chain operations, with no centralized view of on-time performance, inventory levels, or productivity metrics.
BIS designed and developed a custom BI portal providing real-time track-and-trace, on-time delivery metrics, inventory dashboards, and productivity reporting with role-based access for internal and external stakeholders.
Delivered complete supply chain visibility with internet-available dashboards, enabling proactive decision-making and improved service levels across the cold chain network.
WMOS Workflow Optimization - Interleaving & Congestion Control
A grocery retailer experienced aisle congestion and inefficient task sequencing across multiple DCs running WMOS, leading to reduced throughput during peak receiving and shipping windows.
BIS implemented interleave functionality across distribution centers, optimizing task assignment to balance putaway, replenishment, and picking workflows while reducing aisle congestion.
Improved overall DC throughput, reduced congestion-related delays, and optimized labour utilization through intelligent task interleaving across warehouse operations.
SAP Quality Management - Cross-Network QM/QIM Rollout
A major grocery retailer required a cross-network rollout of SAP Quality Management (QM) and Quality Inspection Management (QIM) to ensure food safety compliance, audit management, and vendor performance tracking.
BIS led the SAP QM/QIM implementation across the retailer's DC network, integrating quality inspection workflows with existing WMS and ERP processes to create an end-to-end quality management capability.
Established a standardized quality management framework across the national DC network, improving food safety compliance, streamlining audit processes, and enhancing vendor quality scorecards.
Order Sourcing Optimization - 57% Shipment Split Reduction
A logistics provider faced excessive shipment splitting across its DC network, resulting in higher transportation costs and longer delivery times for end customers.
BIS redesigned the order sourcing logic to optimize DC assignment based on inventory availability, proximity, and consolidation opportunity, reducing unnecessary splits across the fulfillment network.
Achieved a 57% reduction in shipment splits, directly lowering transportation costs and improving customer delivery experience through more consolidated shipments.
Peak Season Performance Testing - Load Simulation Program
An eCommerce retailer needed to validate that its WMS and integration layer could handle projected peak season volumes (3-5x normal throughput) without performance degradation.
BIS designed and executed a comprehensive load simulation program, testing WMS transaction throughput, interface capacity, and MHE coordination at projected peak volumes with escalating stress scenarios.
Identified and resolved performance bottlenecks before peak season, ensuring the fulfillment operation handled record volumes without system failures or degraded throughput.
Multi-Warehouse Rapid Deployment - 4-Team Parallel Implementation
A grocery retailer needed to deploy WMS upgrades across multiple distribution centers simultaneously, requiring parallel implementation streams to meet an aggressive rollout schedule.
BIS mobilized four parallel implementation teams, each responsible for a cluster of DCs, using standardized deployment playbooks with coordinated cutover windows and rollback procedures.
Completed the multi-warehouse deployment ahead of schedule with zero rollbacks, demonstrating BIS's ability to scale delivery capacity for large-scale, time-sensitive programs.
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