The BIS PMO (Project Management Office)  Overview

• Full-service, value-added, program, and project management group that covers program and project audit, rescue, execution, and optimization. We provide fantastic PMs that are adept at providing a helping hand leading and directing your team, be it as a helping hand or at running a project in its entirety.
• Our program and project managers have diverse backgrounds in IT and Business and are multi-disciplinary domain experts in the following areas:

• • Time and Attendance and Workforce Management
  • Transportation
  • Retail – consumer-facing and manufacturing
  • Demand and Fulfillment
  • Loss Prevention
  • Pharmacy Operations
  • Customer Loyalty Programs

• Our delivery methodology commences with waterfall or SAFE Agile but is then adapted to incorporate client-specific requirements. Throughout the lifecycle of the project we have weekly health-checks to identify and address any risks before they become issues. The health-check covers the following areas:

• • Financial compliance and health
  • Delivery compliance and health
  • Solution compliance and health

• Or execution methodology has allowed us to successfully deliver $80+ million dollars of projects and $300+ million dollars of ROI for our customers.

Apparel Project Lifecycle Management

• Solutioned and deployed a brand new apparel PLM tool within an established business
• Business benefits included a single KPI dashboard for all aspects of the apparel business including manufacturing and vendor scorecards allowing for IMU (initial markup) improvement across the business
• The project delivered top-line sales improvement for the business

Mobile POS

• Designed and deployed a mobile checkout solution that was integrated into an existing point of sale
• Deployed 1000 bi-lingual mobile POS units to ~400 stores
• Business benefits included a much improved customer experience, via line-busting, during high-volume periods (Christmas)

Technology Stack Replatform

• Replaformed an entire back-office platform from end-of-life to a supported operating system
• This project included the migration, refactoring, substituting, and regression testing custom-coded software components
• Delivered a light-touch highly-automated deployment tool to reduce roll-out costs

Point of Sale Release Planning

• Delivered a streamlined process for six annual releases of the POS into production
• This process included the collection and prioritization of requests from numerous business units
• The establishment of a funding model to differentiate between IT and Business requests
• The establishment of an overlapping testing pipeline to reduce the testing cycles but still, ensure adequate coverage
• The hand-off of the release to production support and the impacted stores

Employee Discount Program

• Implemented an automated solution tying the employee discount program to a customer loyalty program thereby eliminating the need for an employee discount card
• This project eliminated ~90,000 custom cards and the associated replacement and management of those cards
• Integrated the HR system into workflow for automated provisioning, thereby eliminating the manual maintenance of each employee in the program

Employee Shift Scheduling Project

• Implemented an employee self-service capability to swap shifts and flag availability via their mobile phones
• The project resulting in a multi-million labour savings by eliminating the need for managers to get involved with employee shift schedules

Cosmetic Dermatology Stores

• Delivered a project to integrate cosmetic dermatology services into existing retail locations. This represented a new revenue stream for an established business
• Delivery of software integration, site setup, rollout and stabilization

Pharmacy Acquisitions

• Executed a project to integrate 40 independent pharmacies into an existing pharmacy business thereby expanding the service coverage and customer foot print
• Delivery included integration of POS and RX systems, data conversion, infrastructure normalization, and process standardization

Retails Label and Signage

• Designed and deployed multi-lingual retail signage solution for 1400 stores
• The solution delivered customer-facing signs and labels that were used to promote various marketing strategies including pricing promotions and customer loyalty

Quality Inspection Management and Quality Management

• Designed and delivered an SAP QM (Quality Management) and QIM (Qualitiy Incident Management) across all distribution centers in a network
• The solution required extensive integration with SAP ECC, Opentext Content Server, SAP Portal, and numerous third-party vendors
• The solution was used by the Food Safety teams for audit management, vendor performance, and food certification
• The solution provided a single source for the monitoring and associated corrective actions to help reduce consumer incidents and product recalls