Pharmacy and Grocery Client 1

Manhattan IT Team:

  • Manhattan WMOS Configuration: Capture requirements, Develop configuration and setup WMS with required functionality and behaviour.
  • Manhattan Design and Support: Work with vendor to design enhancements to the WMS. Work with project groups (QA, Management, Business and DC) to drive issues to resolution.  Analyze, clarify and work through issues raised by QA and business teams.  Support development and vendor teams to resolve issues.
  • Develop SQL and queries to analyze data and update key information provided from external systems or teams
  • Manhattan Implementation
    • Co-ordinate and lead implementation teams across multiple groups.
    • Co-ordinate data conversion activities from Legacy WMS to new Manhattan WMOS.
    • Develop Implementation plans.
  • Manhattan System performance Work with other groups to troubleshoot WMS system performance issues. Technology in use: AIX 6L, Oracle 11g, Oracle SQL, Cognos, Windows .asp

Manhattan Business / Ops Team:

  • Manhattan Design: Work with Operations, 3PL, IT, and Manhattan Vendor to design required WMOS software mods.
  • Manhattan Testing: Execute detailed testing of Manh WMOS mods and configuration, before going into Production (UAT).
  • Manhattan Implementation: Create implementation micro-plans, execute training, configure, implement, and support Manh WMOS into Shoppers Drug Mart DCs.

Pharmacy and Grocery Client 2

Manhattan WMOS Implementation and Roll Out: Key BIS resources work with LCL Team and Manhattan to implemented Manh WMOS 2006, replacing current Legacy WMS (Marc ES) then rolling out to 21 DC’s.  BIS was heavily involved in the creation and execution of a multi-team warehouse implementation plan to deploy systems to meet very aggressive timelines.  Each team conducted modeling, data setup, any necessary DC re-configuration activities, testing / validation, systems and BP training, implementation, and support. 

SAP-Manhattan WMS Integration: Designed SAP-ESB-Manhattan WMS integration of Master data and Transactional data flows for all Distribution operations.  This large integration project included design, interface mappings, test plans, testing execution, and implementation.

SAP-Legacy Systems Co-Existence: Designed, developed, tested and implemented many of the interfaces between SAP and legacy systems to support the system landscape “Co-Existence” across the entire supply chain. This project is being executed over a planned multi-year roll out of SAP to all corporate sites (DCs and Stores).

Supply Chain integration of two large Tier 1 Canadain Companies (Acquisition): Designed interfacing and integration between Grocery and Pharmaceuticals supply chains. This Involves a 2 phased approach to work during LCL’s Grocery Co-Existence of SAP/legacy systems and upcoming “End State” when all stores/DCs are running SAP.

WMOS Production Support: WMS Application Production Support for national DC network of 21 DCs.  Support responsibilities include the following: a) 7 x 24 coverage, b) 1st and 2nd level support, including MI Major Incident management, c) Code and configuration rollout, d) DC maintenance, re. data loading, e) Assistance in WMOS DC implementations, including Manh SAP conversions.

SAP-TMS-WMS Order Splitting: Designed order splitting logic and associated integration between SAP, TMS, and WMS for greater than trailer load customer orders.

Manhattan Mechanized Flow-through: Designed Manhattan WMS flow-through logic to deal with dual mechanized and human put-to-store flow-through logic, allowing sortation based on program week launch and category grouping.

SAP Apparel Flow-through: Designed Apparel flow-through integration between Oracle ORMS/ORA planning system, SAP, TMS, and Manhattan WMS.

SAP BlackBox and Repack Optimization: Designed special “BackBox Adapter” integration layer to allow mechanized WMS system (in a special mechanized DC for General Merchandise) to integrate to SAP.  Also designed WMS solution to decouple mechanized repack picking operations, for “pick ahead” requirements, and then subsequent consolidation with conventional pick.

GM and Apparel Consolidation – DC: Executed the solution design, solution build, implementation, and support of Eastern Canada consolidated GM and Apparel facility (green-field), on Legacy WMS.  The scope also included integrating a Western de-stuffing facility, Western store facing facility, flow-through operations, cross dock operations, and integration of 3PL picking systems with Legacy WMS.

WMS Stability & Extended Functionality:

  • Executed project to bring Legacy WMS systems onto a single source code base that could run on both Linux and AIX Unix.
  • Introduced many system and screen flow improvements to stabilize the WMS and reduce down-time and support calls.
  • Introduced extended Legacy functionality for better product lot/code date management, re. Produce and Meat putaway, replen, picking.

Streamline Mechanization DC: Post-implementation, assessed operations, mechanization, and warehouse systems.  Designed and built solutions to streamline replenishment, implement reverse pick flow through, and increase system performance.


  • DC 1: MARC WMS – Siemans Dematic – CMS, P2V (Pick-to-voice), Eaches Pick-to-tote, Case-pick-to-belt (pallet flow and case flow), PIR (Pick-in-reserve) / Slapper pick to belt (floating skus), Shipping sortation to finger lanes, and Palletization.
  • DC 2: Rapistan (with Legacy WMS) Slat-shoe Sorter, 24 Lanes, fed from 5 multi-level pick modules.  Inline Weight catch weight capture on variable weight product.
  • DC 3: Real Time Solution Pick to Light (now FKI_LOGISTEX) used for batch pick and put in multiple carousel modules (2000 Bins) and picktower (600 pallet locations) – integrated with Legacy WMS.   Mathews Conveyors with custom written (QDATA) 16 lanes sortation package.  (This was used for Feemont’s bond room, for all LCL’s Ontario tobacco distribution).

Manhattan WMOS Optimization: Designed (along with Customer), built, and deployed various WMS workflow optimizations related to work-queue prioritization, advanced interleaving, congestion control, pallet pick (stacking) optimization, hot-loading, etc.

Industrial Engineering Support: Manage, schedule and conduct DC Pre-Audits including CAD, LM, PM and SOP validations and clean up. Also, study floor operations and make System Functional and/or Process recommendations for productivity improvement.   Manage, schedule and conduct the Interleave Legacy WMS functionality implementations from DC to DC including data set up, training and optimization “fine tuning”.

Program and Project Management Services: Provided comprehensive program and project management services that included project rescue and accelerated delivery services for both IT and Business projects across a number of areas including store back office, SAP, Food Inspection and Safety, Apparel, Pharmacy, Time and Attendance and POS.

Pharmacy and Grocery Client 3

Deploy WMS Lite to the WLSC and hubs:  Structure of the cadence, rationale for the sequence of sites.  Staffing strategy and team structure.

Manage the Engagement program for each hub:  Executive/Partner Kick-Off.  Chair weekly Operations Calls with each site—Carrier Leads and Transport Team for Knowledge Transfer, setup decisions on Locations, Users, Routes, Stores; Action Items for Hub or Transport Team Members; Readiness Assessment.  Micro-schedule for the 2 on-site weeks including rotate in and out of support team staff.

Support Training the trainers responsible for hub training:  Arrange for the data setup for training.  Execute the initial training for DC and Hub Pilot Users (expectation that on ensuing rollouts NWC customer Staff will take the lead)

Spearhead the warranty and compliance:  Review calls with the hubs. Transition hubs from project warranty to standard support

SME on WMSLite:  Through Story-Boarding, Trial and Error, interviews with Lead Developer:  Guide Business Team on SOPs and approaches to mitigate areas of design-limitations.

Write WMSLite SOPs:  Part Process, Part User Guide (in lieu of Vendor Software Guide).  Repeatable Training Deck for in-class sessions (although primarily hands-on demo with students following along concurrently).

Liaison to IT Project Manager Team:  Influence meeting content, ensure business participation, police a “users” point of view, suggest methods and practices from our experience with large implementation projects.  Co-Author Steering Committee presentations.  Encourage escalation and full disclosure to Business.

Coach, Mentor the Lead Business Team members, QA:  Suggest ideas, counsel, recommend additional steps where possible to assist the two principle leads (DC, Transport)—tips of the trade based on experience since they are younger resources.

Pharmacy and Grocery Client 4

WMS Project/Program Management: Worked with Sr. Management to define and incorporate into an executable plan their vision, milestones and success criteria expectations.  Managed a team of 15 full time and consultant resources to procure, modify and integrate a WMS with current “Host” systems.  In parallel EDI and Web Visibility systems were managed to enhance the supply chain. Created requirements, procedures, plans, and executed a deployment of the new Warehouse Management System.  Conducted with DC management all new business process flows. Conducted all system and business training (employee, supervisor as well as superuser).  Provided 24 x 7 DC business operational support.

WMS Design and Development: Configured hardware and installed WMS system in four distribution centers.  Performed base software full upgrade to JAVA.  Conducted operational conference room pilots (CRPs) to identify and prioritize functional requirements.  Conducted a technical conference room pilot (CRP-T) to identify and prioritize platform and interfacing requirements.

Worked with client on hardware, database, tools, disaster recovery, etc., evaluation, purchase and set up.  Led a group of sub-project teams to architect how all “new” systems would interact.  Ported software from AIX to Sun Solaris.  Upgraded systems to be Oracle 9i compatible.

Integration:  Built complete integration layer via Web Services and webMethods EAI, connecting Procurement, Order Management, EDI, Transportation, Supply Chain Visibility, and WMS.

Created designs, software development, system testing and integrations testing.  Managed all code promotion, tracking and version control.  Implemented first site, including data conversion tool development, DC set up, training and support. 

Worked with operations to develop and deploy pre and post KPI measurement programs.  Developed complete system functional documentation, training documentation, architecture documentation and business process documentation. 

Worked with client to train full time resources for both business and technical expertise with WMS, with a deliverable to be “self” sufficient and capable after 2 weeks of operation.  Full design and joint management of system support. 

Full Process Reviews: Reviewed, designed, and implemented business process opportunities in the areas of Order Management, Distribution, Inventory Control, Transportation, and Reporting.

Real-Time Supply Chain Visibility: Specified and implemented JAVA based systems to achieve full internet real-time visibility to inbound and outbound flows, inventory and DC KPI’s.